Support Options
Florida Medical Network offers a range of support plans to suit the needs of different medical organizations. Our support options include:
Basic Support: This plan includes:
Email support
Business hours response
Hardware troubleshooting
Software updates
Monthly maintenance checks
Premium Support: This plan builds on Basic Support and adds:
24/7 phone support
1-hour response time
On-site visits
Preventive maintenance
Priority ticket handling
Enterprise Support: This comprehensive plan includes:
Dedicated account manager
Custom SLA agreements
Priority response
Quarterly strategy sessions
Proactive monitoring
Custom integration support
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